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Title
Text copied to clipboard!Debt Recovery Agent
Description
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We are looking for a dedicated and professional Debt Recovery Agent to join our team. In this role, you will be responsible for contacting individuals or businesses with overdue accounts and negotiating payment plans to recover outstanding debts. You will play a crucial role in maintaining the financial health of our organization by ensuring timely payments and resolving disputes in a professional and empathetic manner. The ideal candidate will have excellent communication and negotiation skills, a strong understanding of financial processes, and the ability to handle sensitive situations with discretion and tact. As a Debt Recovery Agent, you will be expected to adhere to all legal and regulatory requirements while maintaining a customer-focused approach. This position requires a high level of organization, attention to detail, and the ability to work under pressure to meet deadlines. If you are a results-driven individual with a passion for problem-solving and financial management, we encourage you to apply.
Responsibilities
Text copied to clipboard!- Contact clients or customers with overdue accounts via phone, email, or mail.
- Negotiate payment plans and settlements to recover outstanding debts.
- Maintain accurate records of all communications and payment agreements.
- Ensure compliance with legal and regulatory requirements in debt collection processes.
- Resolve disputes and provide solutions to clients in a professional manner.
- Collaborate with internal teams to address billing discrepancies or issues.
- Monitor and follow up on payment commitments to ensure timely resolution.
- Prepare reports on collection activities and account statuses for management.
Requirements
Text copied to clipboard!- Proven experience as a Debt Recovery Agent or in a similar role.
- Strong communication and negotiation skills.
- Knowledge of debt collection laws and regulations.
- Ability to handle sensitive information with confidentiality.
- Proficiency in using CRM software and Microsoft Office Suite.
- Excellent organizational and time-management skills.
- High school diploma or equivalent; additional qualifications in finance or accounting are a plus.
- Ability to work under pressure and meet deadlines.
Potential interview questions
Text copied to clipboard!- Can you describe your experience in debt recovery or a similar role?
- How do you handle difficult or uncooperative clients during the collection process?
- What strategies do you use to negotiate payment plans effectively?
- Are you familiar with debt collection laws and regulations in this region?
- How do you ensure accurate record-keeping and compliance in your work?
- Can you provide an example of a challenging debt recovery case you successfully resolved?
- How do you manage stress and maintain professionalism in high-pressure situations?
- What tools or software have you used to track and manage overdue accounts?
